Job Description

Brooke Glen Behavioral Hospital has been providing psychiatric services to the Philadelphia area for more than 40-years.  Located in Fort Washington, PA, our 146-bed facility provides a peaceful setting for those seeking treatment for mental illness.  Brooke Glen offers unique and individualized programming for adolescents and adults that sets us apart from many other treatment facilities, and our tenured leadership team includes a seasoned nursing department.

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POSITION SUMMARY

As directed by the Director of Assessment and Referral, the Call Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments), collects data (from Inquiry Calls, assessments, etc.), inputs information into Med Series 4 in a timely manner, and assists in coordination of residential admissions.

QUALIFICATIONS

Bachelor’s Degree from an accredited program in the area of human services, which includes, but may not be limited to the following:  psychology, sociology, political science, counseling, criminal justice, pastoral counseling, elementary/special education or family therapy.

OR

High school diploma or General Education Development (GED) equivalent PLUS a minimum of two (2) years of experience in a Human Services field.   This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.).

Additional Requirements: Successful completion of all credentialing requirements including but not limited to education and credentialing within 30 days from date of hire.  CPR/AED certification and successful completion of Crisis Prevention Training (CPI) required. Must possess good verbal and written communication skills.  May be required to work overtime and flexible hours.

A&R CALL SPECIALIST JOB RESPONSIBILITIES

1. Completes admission paperwork per policy timeframes according to BGBH policy, HIPAA and Joint Commission guidelines.
2. Makes all necessary arrangements for admissions and collects pre-admission data and ascertains insurance coverage via Business Office and Utilization Review.
3. Completes the admissions process by entering required data into the Health Management System, making patient nameplates, maintaining face sheets, taking identifying photos of each admitted patient; Completes and distributes in a timely manner per policy.
4. Orients patient and family regarding admitting procedures & patients rights; Answers general questions concerning the facility & services provided.
5. Consults with appropriate clinical staff when considering a patient admission to assure clinical standards concerning admissions are met.
6. Receives inquiry contacts and provides general information concerning treatment programs, and schedules evaluations/consultations as well as conducts them when appropriate.
7. Maintains accurate records of inquiries and follow-up activities through admission.
8. Gathers and analyzes information regarding patients and referral sources and utilizes appropriate referral source information.
9. Performs problem solving and decision making in a logical and deliberate manner utilizing available resources.
10. Compiles admissions data and prepares reports of inquiry activity and utilization.
11. Assesses age-related information regarding the patient.
12. Exhibits knowledge of patient rights, advance directives, adult and child abuse laws, and emergency involuntary detention.
13. Knowledgeable of seclusion and restraint systems utilized with regard to children, adolescents, adults and older adults.
14. Knowledgeable of behaviors and deviations of behaviors consistent with developmental stages of children, adolescents, adults, and older adults.
15. Perform other related duties and responsibilities incidental to the work described herein and as determined by Hospital Administration to be necessary for the effective operation of the facility.

What do our current staff value at Brooke Glen BH & UHS?

A safe and supportive environment that puts patient care first and values the nursing profession. One of the most rewarding aspects of working as a staff member at Brooke Glen is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. You are never alone, as you are part of a large, nationwide network of peers and leaders that educate the field, routinely exchange ideas, and review current topics within the industry. At UHS, you have a voice.

Who we are:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: 1-800-852-3449

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