Job Description

About Us 

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!   

Position Overview 

Thrive is seeking a driven, detailed-oriented Senior Systems Administrator to join our rapidly growing team. As a Managed IT Services Provider, we consult with a diverse set of clients. Your dedicated client portfolio could potentially consist of a mix of high-pressure financial firms, medical practices, trendy hospitality providers, and manufacturing companies. Due to the various industries of our clients, your task list will shift greatly. A typical day can involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers. We pride ourselves on a culture that is built on trust, learning, and collaboration. 

Responsibilities 

Service Delivery (Operations)  

• Technical ownership of assigned clients  

• Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes 

• Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies 

• Ownership and resolution of escalated client technical issues  

• Includes working with client and their vendors until resolution is reached  

• Escalations focus on infrastructure and critical business impacting issues  

• Documentation and network diagram creation and updates 

• Change control approval  

• Reviewing changes written by other engineers  

• Writing changes for complex tasks to be executed by other engineers  

• Changes follow established processes and/or industry best practices  

• Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome 

• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems 

• Participate in ‘2nd Level’ on-call rotation  

• 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve  

Strategic and Account Management  

• Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements 

• Speak both to a wide array of technologies in-depth as well as to C-level executives  

• Reviewing project scopes for existing customers  

• Technical validation of project plan  

• Understand business-case and ensure project plan meets the needs of the client  

• Participate in technical account management and other client calls as needed 

Leadership and Soft Skills 

• Translate technical information and articulate findings and next steps clearly to peers, management, and clients 

• Identify and appropriately document and present potential improvements to internal Thrive process and procedure to improve customer satisfaction and engineering efficiency 

• Mentoring junior and mid-level engineers 

• Provide articulate and appropriate guidance empowering them to solve issues with confidence 

• Assist in fostering the development of ‘soft skills’ 

• Provide guidance on career development as requested 

Education and Experience 

• Ability to work in a fast paced, challenging environment with a diverse client base 

• Strong analytical and end to end problem identification, management, and resolution skills 

• Bachelor’s Degree in Information Technology or related discipline preferred or equivalent combination of education and relevant work experience 

• 7+ years of technical support experience with increasing responsibilities; managed services experience preferred 

• Technical subject matter expert on MSP products as they relate to Thrive’s services. 

• Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms.  

• Proficiency in the following technical disciplines with a mastery of at least two: 

• VMware Systems Administration  

• Windows Server Systems Administration  

• Exchange Administration (On-Premise, Hybrid, Office 365)  

• Office 365 Administration  

• Azure administration  

• Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)  

• LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)  

• Wireless Administration (Meraki, Cisco)  

• Server Infrastructure Administration  

• SAN/NAS Administration 

Job Tags

Similar Jobs