Job Description

CAREER ADVISOR I

Join a team of dedicated professionals making a real difference in people’s lives. 

The Career Advisor I (CA) plays a pivotal role in empowering individuals to achieve their career goals. Through personalized counseling and coaching, the CA helps customers enhance their training and professional skillsets to secure employment in their desired fields. This role is instrumental in expanding job seeker opportunities through strategic career exploration.

Essential Functions

• Conduct comprehensive career assessments for a diverse range of customers, including professionals and individuals facing employment barriers.
• Identify training needs, vocational skills, employment history, and career interests to guide jobseekers toward long-term goals.
• Recommend and enroll eligible customers in local, state, and federal workforce programs.
• Guide participants through career development using tools such as aptitude assessments, resume writing, and interview techniques.
• Provide labor market insights including industry opportunities, qualifications, and salary expectations.
• Educate participants on job search strategies and industry trends using digital and traditional resources.
• Assist with resume development, mock interviews, and job search planning.
• Share information on training programs, educational vendors, financial aid, and scholarships.
• Refer participants to occupational skills training, apprenticeships, and work-based learning opportunities.
• Submit Individual Training Account (ITA) and supportive service requests promptly.
• Maintain ongoing contact with customers for career advising, case management, and progress monitoring.
• Build collaborative relationships with internal teams, external partners, and the public.
• Partner with the business solutions unit to identify employment opportunities.
• Screen and refer participants to suitable job openings, focusing on training-related development.
• Continuously seek improvements to workforce services aligned with labor market needs.
• Accurately manage customer data and documentation in management information systems.
• Perform additional duties as assigned, ensuring compliance with quality assurance standards. 

Knowledge / Skills / Abilities

• Understanding of workforce and economic development, and project management.
• Proficiency in conflict resolution, case management, and career counseling.
• Strong computer skills including word processing and spreadsheets.
• Exceptional customer service and interpersonal communication.
• Ability to work effectively with diverse populations.
• Skilled in handling challenging situations with empathy and professionalism.
• Strong analytical, critical thinking, and case management capabilities.
• Excellent verbal and written communication skills. 

Education & Experience

• High School Diploma or GED required.
• Associate or undergraduate degree preferred.
• Prior workforce development experience strongly preferred.
• Valid driver’s license and proof of insurance required.
• Bilingual in English and Spanish strongly preferred. 

Physical Demands & Working Conditions

• Occasional lifting up to 10 pounds.
• Activities include standing, sitting, bending, and walking.
• Requires visual acuity, speech, and hearing.
• Primarily office-based with occasional travel.
• Flexible hours may be required.
• Reasonable accommodations available. 

Company Overview

C2 Global Professional Services is an award-winning employment and training organization operating in Texas and Florida. We are driven by our core values: Respect, Communication, Customer Engagement, and Ingenuity .

We offer a competitive benefits package including:

• Health Insurance (no-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match
• Critical Illness/Accident Coverage
• Dental, Vision, and Life Insurance
• Short and Long-Term Disability
• Pet Insurance
• Identity Theft Protection

EEO/AA Statement

C2 Global Professional Services, LLC is committed to equal opportunity and diversity. We prohibit employment decisions based on race, color, religion, gender, gender identity, sexual orientation, ancestry, pregnancy, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status. All employment decisions are based on individual qualifications, performance, and merit.

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