Job Description

We are looking for a skilled mortgage loan officer assistant to join our top-producing team and assist our mortgage loan origination officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us to obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, start your application today! Responsibilities:

• Verify all loan package documentation received is accurate and complete in accordance with company policy and procedures and report any discrepancies to the loan originator/ loan officer
• Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Screen and make calls, book appointments and provide administrative support as needed
• Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction
• Be the primary liaison between the mortgage loan officer and our clients and schedule meetings to discuss outstanding items

Qualifications:

• High school diploma or equivalent required. College degree in finance or banking preferred
• Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
• Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred
• Preferably 2-3 years of administrative support in a professional office or mortgage environment
• Ability to effectively work in a strong team-oriented environment and provide outstanding communication and customer service to clients

About Company: CCM is America’s #1 Retail Mortgage Lender. We have more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. In 2024, our team closed over 88,000 home purchases — making 1 in 37 homes a CCM home.

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