Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

Yy9vcmtKbnNHVGtuK2g0eTZvQllwdFEx
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

BAD Marketing

Copywriter Job at BAD Marketing

 ...marketing professionals and creators to deliver creative and high-converting copy for all of our client accounts. RESPONSIBILITIES: Write compelling content for webinars, VSLs, emails, ads, funnels, and much more. Collaborate with the team to surpass control copy... 

School of Traditional Skills

Copywriter Job at School of Traditional Skills

 ...who: Is passionate about sustainable living, traditional skills, and personal development. Has a proven track record of writing effective and persuasive copy. Understands our target audience and can tailor their writing style accordingly. Is creative... 

Goldschmitt and Associates

Account Adjuster Job at Goldschmitt and Associates

 ...as progress, G&A is the place for you! Summary: Account Adjusters reconcile borrower account discrepancies for the Perkins Loan...  ...~ Paid Federal Holidays ~ Tuition Reimbursement ~ Medical Insurance, including Vision and Dental Insurance ~ Employer-Paid Short... 

Belcan

Engineer Electrical 3 Job at Belcan

 ...link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities... 

Harvard University Information Technology

Senior Business Systems Analyst | Harvard University Information Technology Job at Harvard University Information Technology

 ...looking for you! Reporting to the HUIT Campus Systems Associate Director managing the EH&S portfolio, the Senior Business Systems Analyst serves as the primary solutions consultant, supporting the implementation, roll-out and on-going support of a university-wide...