Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Project Coordinator is responsible for the effective implementation of conversion from off-net to on-net services, which encompasses the entire order life cycle. Nature of conversions will vary greatly based on the opportunity type and build capabilities. Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Leader of multi-site/multi-circuit migrations or sensitive customers of all conversion types for any "parent" order path.
• Provides technical expertise and team leadership during difficult scenarios affecting order delivery success and customer experience.
• Direct customer contact to obtain order details, schedule milestones and review impacts. Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes. Identification of customer conflicts to appropriately mitigate.
• Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
• Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress. 
• Manages a work queue of orders, meets metric performance for all tasks, and completes order life cycle with accuracy.
• Provides information and development of training. Completes training and job shadowing support to peers through: OJT, classroom training, and job aides.
• Would be responsible for weekly reports to management and peers

What We Look For in a Candidate

Required:

• Assoc degree or equivalent education and relevant experience. 8 years related experience in specific area or equivalent. 
• Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction
• Excellent interpersonal, verbal and written communication skills
• Demonstrated ability to direct the work of other functional organizations
• Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
• Team player with a great passion to succeed
• Must work effectively under pressure; organizing multiple tasks and projects in fast-paced environment.

Preferred Qualifications:

• Associate Degree or equivalent experience in Project/Business Management, Telecommunications, Operations, Technology or related field.
• Experience in working in a fast-paced environment and dealing with ambiguity.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$72,300 - $96,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$75,994 - $101,325 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$79,613 - $106,150 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 336950

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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