Job Description
**Why Join Us?**
Are you looking for a welcoming workplace with supportive colleagues? Do you thrive in a high-performance environment and seek new challenges? If so, we invite you to apply! We are a leading global company in corporate travel management and the largest organically grown travel management firm in the United States. As a 100% employee-owned organization, we are dedicated to delivering exceptional service to meet our clients' business needs. Our focus on employee ownership fosters job retention, engagement, and a commitment to our company's legacy for future generations. We pride ourselves on creating a supportive atmosphere where responsive managers and caring coworkers make a difference. If you're ready to embark on a rewarding career with us, we encourage you to apply today!
**Benefits:**
- Employee Stock Ownership Plan (ESOP)
- 401K with company match
- Comprehensive Medical, Dental, and Vision coverage
- Life Insurance
- Employee Assistance Program (EAP)
- Generous Paid Time Off (PTO)
- Paid Holidays plus 2 Floating Holidays
- Commitment to Diversity, Equity, and Inclusion (DEI) initiatives
- Open-door policy with upper management, including the CEO
- A company that truly cares about its employees!
**Position: Executive Desk Travel Consultant**
To be considered for this role, candidates should have 2 to 5 years of experience arranging domestic and international travel for VIP clients.
**Position Objective:**
The Executive Desk Travel Consultant is a highly skilled and compassionate professional dedicated to understanding the unique needs of our executive-level clients. This role involves providing concierge-level travel services, ensuring that our most prestigious clients enjoy a seamless and exceptional travel experience from the moment they make their reservation until they return home.
**Job Summary:**
- Arrange complex domestic and international travel for prestigious corporate clients, including air travel, car rentals, hotels, and other ground transportation.
- Advise clients on international travel requirements and concerns (passports, visas, vaccinations, etc.).
- Ensure a thorough understanding of client travel policies, guidelines, and authorization requirements.
- Process airline upgrades and proactively manage travel disruptions.
- Purchase tickets using preferred program points and confirm all reservations for accuracy.
- Monitor travelers' flights and address any potential disruptions before they occur.
- Utilize supplier programs to accommodate travelers' preferences and request upgrades at hotels and with other suppliers.
- Provide additional value services, such as dinner reservations and tee times.
- Build and maintain strong, productive relationships with clients and travel suppliers.
- Anticipate client needs based on travel patterns and preferences.
- Counsel clients on safety considerations, government travel regulations, and savings opportunities.
- Communicate effectively, both verbally and in writing, while providing excellent customer service.
- Manage time efficiently to organize workflow and maintain a professional demeanor in all interactions.
**Essential Functions:**
- Be available for Concierge Travelers outside of normal business hours during emergencies and weather events.
- Collaborate as a team member to ensure all customer service functions are completed.
- Research and resolve travel-related issues for clients.
- Stay informed about airline rules, regulations, and industry requirements to make accurate travel arrangements.
- Adhere to company procedures and standards in customer service, ticketing, and productivity.
- Work effectively under pressure and assist the After-Hours department during emergencies.
- Maintain proficiency in operating the global distribution system (GDS).
- Attend staff and training meetings for ongoing updates in the travel industry and company procedures.
- Ensure optimal customer service through effective communication and adherence to phone standards.
- Keep management informed of any potential issues and take corrective action as needed.
- Foster a cooperative and harmonious working environment to promote employee morale and productivity.
- Meet and maintain performance standards for Concierge Corporate Travel Consultants.
- Demonstrate a strong customer service orientation and exercise good judgment in all interactions.
If you are passionate about providing exceptional service and are ready to take your career to the next level, we would love to hear from you!
Employment Type: Full-Time
Salary: $ 80,000.00 120,000.00 Per Year
Job Tags
Holiday work, Full time,