Welcome to Fi.
Were a passionate team from Square Google Peloton Uber and more working to transform the pet-human relationship. Our mission Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our teams talent and expertise to improve the lives of the millions of pets in the U.S. Real-time location tracking activity sleep and behavior monitoring and thats just the beginning.
The most exciting aspect of our work Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pets feels in real time and how to keep their best friend in good shape. Thats the future were building at Fi.
If youre someone who thrives in innovative collaborative work environments and feels strongly about helping pets live longer better lives Fi could be the perfect fit. Join us in our pursuit of the impossible or as we call it here let me find a way to redefine the future of dog ownership together.
Fi is looking for a Customer Success Operations Manager!
The Fi Collar is the most advanced pet tracker on the market. But the experience doesnt stop there. Our Customer Experience team is on the frontlinesensuring every pet parent feels supported every problem gets solved fast and every interaction builds lasting trust.
Were looking for a Customer Success Operations Manager to elevate how our CX team runs. This role is all about structure systems and performance. From workforce planning to Zendesk optimization youll make sure our queues tools and people are set up to deliver at the highest level.
$80000 - $110000 a year
The anticipated base salary range for this position is $80000$110000. Actual compensation will vary based on multiple factors including skills experience market conditions and role scope which may evolve during the hiring process. As a fast-growing Series B startup Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation.Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Fi makes hiring decisions based solely on qualifications merit and our needs at the time.
Required Experience:
Manager
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