Job Description
Are you driven by success? Do you have a passion for leading and supporting a call center team to exceed their goals? If so, Deck and Drive wants to speak to you!
Recognized as the most referred paver installation company, Deck and Drive is the fastest growing home improvement company in South Florida. Visit us online at
The Call Center Operations Manager is a key role in our organization that oversees overall call center operations, activities and performance. As a departmental leader, the Call Center Operations Manager is responsible for recruiting, supporting, mentoring and motivating a team of call center agents, increasing appointment conversion and campaign productivity.
Key Qualifications include but are not limited to: - Call center management experience is required.
- Strong interpersonal and customer service skills
- Effective leadership skills
- Exceptional listening and analytical skills
- Excellent communication skills, both verbally and in writing
- Multitasking and detail orientation skills required for a fast-paced environment.
- Proficiency with call center and CRM technology (computers, software applications, and phone systems)
- Ability to coach, train and motivate a growing team.
- Effective and competent problem-solving skills.
- Focused and attention to detail
- Ability to accurately analyze, compile and report relevant data that will help to improve performance.
Core Responsibilities include but are not limited to: - Recruit, onboard, train and lead call center agents
- Analyze call center data and prepare reports for ownership/executive management.
- Evaluate staff effectiveness and performance on a consistent and continual basis.
- Audit call center interactions, communications verbal and written)- and recommend and implement solutions.
- Develop and monitor daily, monthly, quarterly, and annual call center goals.
- Prepare and manage work schedules to always ensure sufficient call center coverage.
- Lead team meetings and coach call center agents on best practices.
- Ensuring call center agents are consistently achieving or exceeding minimum company standards
Salary and Benefits: - Competitive Compensation Package including Salary and Performance Bonuses.
- Insurance benefits, including health, dental and vision.
- Paid Training
- PTO
Deck and Drive is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Job Type: Full-time
Pay: $75,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
- Experience:
- Call center management: 3 years (Required)
- Sales: 1 year (Preferred)
Ability to Commute:
Work Location: Hybrid remote in Boynton Beach, FL 33426
Job Tags
Holiday work, Full time, Remote job, Weekend work, Monday to Friday,