Job Description

Job Position: Call Center Agent Company: Seronda Network Location: Cleveland, OH Salary: $34,000 - $44,000 per year Job Type: Full-time About Us: Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member’s contribution is valued and makes a real impact. Job Description: We are searching for a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, addressing their inquiries and concerns through various communication channels including phone, email, and chat. Your ability to provide exceptional customer service will directly impact our company's reputation and customer satisfaction. Responsibilities:

• Respond to inbound customer inquiries in a timely and professional manner.
• Identify and troubleshoot customer issues, providing appropriate solutions or escalation as necessary.
• Maintain accurate and detailed records of customer interactions and transactions.
• Achieve monthly performance targets related to call handling, customer satisfaction, and resolution times.
• Participate in training and development sessions to enhance product knowledge and customer service skills.
• Follow established protocols to ensure compliance with company policies and regulatory requirements.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a customer service or call center environment is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving capabilities and conflict resolution skills.
• Ability to handle a high volume of calls and manage time effectively.
• Proficient in using computer systems and software applications.

Benefits

• Competitive salary ranging from $34,000 to $44,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for career growth and development.
• Friendly and supportive work environment.

If you’re ready to build your career with a dynamic team and make a difference in customers’ lives, apply today to join Seronda Network!

Job Tags

Holiday work, Full time,

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