Bilingual Customer Service Rep Midday Shift + Sign on Bonus Job at Five Star Call Centers, Remote

ZHZnb2xaenNIREVwL3g0MjRJTlJwdEUxWUE9PQ==
  • Five Star Call Centers
  • Remote

Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Bilingual/Fluent in English and Spanish
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shift -12:00pm-10:30 pm (EST) ; Work Days - Mon-Fri 
  • Paid Training - typically 1 week from 9:00am-6:00pm (EST)
  • Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days
  • Sign on Bonus - $500 earned as follows : After 45 days receive $250 and after 90 days receive $250.

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Full time, Remote job, Relocation bonus, Shift work,

Similar Jobs

National Testing Network

Law Enforcement Ranger Job at National Testing Network

 ...through the link provided (where more information and links are included), to be considered for this position.*** Position Title: Law Enforcement Ranger The Miami County Park District is currently hiring for Ranger - Full Time. All testing must be completed by March 1st... 

Lewiston Motor Company

Team Member Job at Lewiston Motor Company

Lewiston Motor Company is growing rapidly, and is seeking a number of qualified applicants to fill a multitude of roles.Not sure exactly what you would like to apply for? We would love to discuss your skillset with you, and make some suggestions of available positions...

Hire it People, Inc

Oracle Revenue Management and Billing (ORMB) Admin Job at Hire it People, Inc

Job Seekers, Please send resumes to ****@*****.*** Must Have Skills (Top technical skills only): ~ ORMB Admin, at least 2 ORMB implementations in production support/upgrade/enhancement, Strong fundamentals on Oracle database including performance tuning and...

Emerzian Shankar Legal Inc.

Attorney Investigator Job at Emerzian Shankar Legal Inc.

Job Title: Attorney Remote Work From HomePractice Areas: Workplace & School Investigations; Title IX; Labor & Employment Law...  ...be required.Reports To: ShareholdersClassification: Full-Time Exempt or Part-Time HourlySalary Range: $100,000 to $175,000+ annually (or... 

Hogg Heating and Cooling

HVAC Installer/Service Technician Job at Hogg Heating and Cooling

 ...Hogg Heating and Cooling is a leading HVAC company dedicated to providing top-notch heating, ventilation, and air conditioning solutions for residential and commercial clients. As we continue to grow, we are seeking a skilled and experienced HVAC Installer/Service Technician...