Job Description

Description

Are you ready to lead one of the most unique and feel-good programs at Amazon? Join Northwest Center @ Amazon and take the reins of the iconic Banana Program—a one-of-a-kind initiative that fuels communities with free, healthy, and sustainable snacks. Operating in a dynamic, fast-paced corporate environment, this role puts you at the heart of innovation, service, and impact.

As our Banana Program Manager, you’ll oversee operations across multiple U.S. locations, driving strategic growth while delivering consistent 5-star customer experiences. You’ll be the visionary force behind expansion efforts, community engagement events, and top-tier service execution. Think big, scale fast, and bring bold ideas to life—all while managing a passionate team across geographic regions.

We’re looking for a trailblazer with sharp operational instincts, a love for leading dispersed teams, and a relentless drive for improvement. If you're ready to lead with purpose and make a real impact, this is the opportunity for you.

 
Location:Seattle and Bellevue, WA
Hours:Monday through Friday, between the hours of 7:30 am – 6:00 pm with flexibility to work evenings and weekends.
Starting Salary Range:$86,986 - $99,278 per year | Full Salary Range: $86,985 - $111,571 per year

What we can offer: 

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance  
• 17 Accrued Paid Time Off Days Annually  
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave 
• Retirement 401(K) with a company match 
• Employment Assistance Program (EAP) via Spring Health 
• Mental Wellness Program including six free therapy sessions per year 
• Opportunity for career development with our NWC Mentorship Match program 
• Physical Wellness Reimbursement Program - $25/month 
• Student Loan Contribution Program - $50/month 
• Pet Insurance Discount Program 

 

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/

 

** Please submit your resume with your application **  
What You Will Do

Operational Excellence  

• Lead daily operations and logistics for banana stands across multiple U.S. locations.
• Build and maintain partnerships with stakeholders, vendors, and community partners.
• Partner with the Senior Program Manager Support budget planning, forecasting, and reporting.
• Assist in development of business proposals and contracts for new opportunities. 
• Monitor KPIs, ensure quality control, and develop dashboards, SOPs and playbooks.
• Identify operational challenges and implement strategic solutions.
• Manage inventory systems and supply chains.
• Create and deliver training programs for staff and stakeholders.
• Serve as the subject matter expert for all aspects of the Banana Program.

Customer Experience & Community Engagement 

• Drive community events and engagement in collaboration with partners and internal teams.
• Innovate ways to improve operational efficiency and customer satisfaction.
• Support program expansion efforts.
• Handle escalations professionally, coordinating with key stakeholders as needed.

People Leadership 

• Build, lead, and coach high-performing, geographically dispersed teams in addition to regularly meeting with employees as well as creating individualized goals and training plans.
• Oversee employee development, goal-setting, and performance management.
• Partner with HR on hiring, training, and staffing decisions.
• Contribute to a positive work environment that encourages retention and talent.
• Foster a collaborative, inclusive, and supportive team environment.

What You Are  

• Associate degree required; bachelor’s degree preferred or equivalent combination of education and experience.
• 3+ years of people management in client facing role and/or operations of high performing programs with direct supervision of staff.  
• Frequent travel between locations across the regions including the Puget Sound area, TN, TX with possibility for more areas in the future.
• Proven track record of scaling programs across different markets. 
• Experience in community engagement and public facing programs.  
• Moderate computer skills in Microsoft Office, Advanced skills preferred. 
• Moderate computer skills in Wiki content creation and publishing.  
• Ability to work across AMER locations and build relationships with other vendors, points of contact, etc.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Proven experience in facilities, supply chain, and inventory management.
• Strong planner with the ability to safely execute and scale operations.
• Skilled at building cross-functional relationships across U.S. locations and vendors.
• Maintains strict confidentiality and sound judgment under pressure.
• Motivational leader who drives innovation and change.
• Detail-oriented with a big-picture mindset.
• Analytical thinker with data-driven decision-making skills.
• Self-starter with a track record of delivering high-impact results.
• Passionate about fostering an inclusive culture through training, education, and process improvements.
• Stays calm and professional in high-stress situations.
• Creative problem solver who embraces change and continuous improvement.
• Experienced in leading and managing remote teams.

Working Conditions and Physical Demands 

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• Will need to carry supplies to other buildings.
• Frequent travel between locations across the region including ATX, TN and Puget Sound.
• Must be able to handle bananas and/or various food products without allergic reaction.
• Encompasses a combination of desk work and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is required.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including occasional changes in schedule according to operational needs. 
• Variable working hours between 7am-6pm. Occasional earlier or later start times, nights and weekends may arise.
• This is a dog-friendly environment with over 1,000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

 

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status. 

IND123 

Job Tags

Holiday work, Flexible hours, Night shift, Weekend work, Afternoon shift, Monday to Friday,

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