Job Description

Wealth Management Operations Analyst (Account Onboarding)

Responsibilities :

• Work with internal teams to open and maintain accounts for clients of the firm, including gathering documents, verifying key information, validating completeness and effectively communicating with business partners/stakeholders.

• Work within a team structure which processes and provides quality control/assurance with regards to the onboarding and account data for new and existing clients of the bank and broker dealer.  

• Ensure the team communicates with external and internal business partners/clients in a professional and timely manner with regards to troubleshooting exceptions and transactions, settlement exceptions, inquiries and client account related issues.

• Foster a culture of partnership and collaboration with internal business partners/stakeholders including the Business teams, Product and Technology teams, and relevant support functions to identify customer needs, drive consistent communication and ensure service delivery at the highest possible level.

• Identify and implement opportunities to improve department processes and culture across the team/functions/regions to maximize service, efficiency and productivity, while maintaining a controlled and risk-reduced environment.

• Provide support for internal and external audits, risk assessments and reviews while ensuring department procedures, protocols, checklists and controls are adhered to.

• Be aware of current and emerging industry regulatory requirements and identify key risks and controls in support of our businesses operating efficiently. Adhere to documented SLAs and KPIs to ensure consistent workflow efficiency while managing client and business expectations.

• Provide support for technology and non-technology changes within the department, including idea generation, specification gathering, component and user testing, and regression testing to ensure effective and efficient delivery of change.  

Required Skills:

• Knowledge and understanding of account opening processes and KYC/AML rules and regulations for various account types including bank and brokerage accounts.

• Demonstrate strong analytical, problem solving, communication and organizational skills.

• Demonstrate an understanding of various forms of risk, including market, operational, legal, and regulatory.

• Demonstrate an ability to be a collaborative and effective member of a diverse and dynamic team environment, while servicing clients to the highest standards.  

• Demonstrate an ability to identify and implement continuous improvement activities to support change within the department.

Required Experience:  

• Minimum of 3-5 years of operational support in financial services, preferably a broker-dealer, bank, or registered investment advisor.

• Experience with client account opening processes and AML/KYC rules

• Experience in supporting and engaging with internal and external clients (e.g. Trading Desk, Wealth Management Advisors).  

• High school diploma or GED (Bachelor’s degree is preferred e.g. economics, business, mathematics, or related)

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