About the Role
Career Puck is looking for a highly detail-oriented, curious, and reliable QA & Product Insights Specialist to help us improve product quality and understand real user behavior. This is a 20-hour per week , part-time role ideal for someone who enjoys investigating issues, documenting bugs, and spotting patterns in product usage.
In this role, you’ll review FullStory sessions to identify bugs or friction points, write clear and actionable Linear tickets, support manual QA testing for new features, and collaborate with our Product and Engineering teams. You’ll be key in helping us maintain a delightful, consistent user experience across the platform.
What You’ll Do
Review FullStory sessions to identify bugs, UX issues, and unexpected behavior
Write detailed and structured bug reports in Linear (reproduction steps, expected vs. actual behavior, screenshots, severity, etc.)
Support manual QA testing prior to releases and after hotfixes
Help validate engineering fixes by re-testing resolved tickets
Proactively surface user patterns or product insights that support product improvements
Join a weekly Zoom sync (15–30 minutes) with Product/CX to review top findings
Communicate effectively with cross-functional teams (Product, Engineering, CX)
What We’re Looking For
Must-Haves
Strong attention to detail—you spot inconsistencies others miss
Experience with VA, QA, bug reporting, or CS/support ticket documentation
Clear written communication
Ability to work U.S. business hours for part of your shift
Reliable internet connection and a professional Zoom presence at least once a week
Comfortable working independently and staying organized
Curious mindset—enjoys digging into user behavior and patterns
Nice-to-Haves
Experience using FullStory, Linear, or any ticketing system
Background in SaaS, customer success, or product operations
Hours & Schedule
~20 hours per week
Flexible schedule, but must align at least some hours with U.S. working hours
Weekly Zoom check-in required
Why Join Career Puck?
Work closely with a fast-moving startup building the next generation of recruiting tools
Direct impact on product quality and customer experience
Collaborative team that values ownership, autonomy, and curiosity
Opportunity to grow into QA, product operations, or product insights roles
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