Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is a member of the IT Enterprise Programs Team that is within the Regional IT Division at American Airlines.

• This position will be responsible for performing IT support for the three wholly owned American Eagle Carriers. This position will oversee IT initiatives and support activities to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines. The primary focus is documenting and maintaining the systems that perform the airlines dispatch, crew scheduling and maintenance functions.
• The primary role of the Systems Analyst is to deliver support to the maintenance of the operations software. This role will assist users to utilize software programs efficiently and effectively in order to fulfill business objectives. Additional duties include all Disaster Recovery and Cyber Security compliance initiatives as well as leading the improvement of the compliance functions with regard to the IT Operations applications

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced.

• Gain in-depth knowledge of required software applications to support carrier operations.
• Assists software upgrades and implementations by reviewing documentation, testing, and coordinating with the development team and business units.
• Ownership of documented DR and Cyber IT processes and departmental guidance on business/systems analyst best practices.
• Partner with business units to determine project priorities, business case justifications, and to clarify and communicate business needs
• Provide support for ongoing disaster recovery initiatives
• Maintaining system documentation and ensuring platform compliance with organizational policies and industry regulations
• Assisting with platform-related projects, ensuring timely execution, and managing seamless integration of SaaS solutions with existing systems

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Experience in documenting complex computer systems; documenting compliance of Disaster Recovery and Cyber Security initiatives
• 2+ years airline experience supporting / documenting regional airline operations systems
• Exhibits strong organizational and time management skills in a hybrid work from home environment
• Strong technical writing skills
• Experience with Observability principles and tools (logging, monitoring, alerting, change & incident management)

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in a related IT field
• Proficient with existing IT systems that impact American Eagle Airlines
• 5+ years of proven experience in Regional IT Airline operations
• Expert in ops systems used at the American Eagle Carriers
• Experience in large implementations of ops systems
• Training in DevOps practices for establishing appropriate monitoring, documentation and environmental support to ensure a fault tolerant, reliable and highly available environment

Skills, Licenses & Certifications

• Handle multiple issues simultaneously and to meet the operations needs of airlines
• Collaborate across multiple departments
• Work effectively in a team environment
• Multi-task across carriers
• Adapt to unexpected events, new facts, and rapidly changing circumstances
• Thrive in a sense-of-urgency environment and leverage best practices
• Use analytical and conceptual skills and Craft technical documentation 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Remote job, Work from home, Gangs, Flexible hours,

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