• Install and configure hardware and software components to ensure usability
• Ensures the availability and optimal performance of the network and performs day-to-day activities such as creating, modifying, and deleting users, optimizing remote access, and security access
• Work with vendors for equipment configuration, procurement, and software support.
• Ensure the security and integrity of all systems and data
• Respond to outages and collaborate with employees
• Troubleshoot hardware and software issues. Repair or replace damaged hardware.
• Provide support to users and be the first point of contact for error reporting
• Document all support tickets in the IT Ticketing system
• Establish good relationships with all departments and colleagues to support their IT needs
• Maintain backups, security, and integrity of company data
• Manage technical documentation.
• Special Projects as assigned by management
• Bachelor's degree in Computer Science or related field experience preferred
• CompTIA A+, Security+, Network+ accreditation is advantageous.
• Experience with macOS and Windows/Windows Server in an Enterprise Environment
• Experience with the Ubiquiti Platform
• SharePoint, Teams, Office 365, and Azure experience
• Excellent written and verbal communication skills.
• Good interpersonal skills and attention to detail.
• Good problem-solving skills.
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