Job Description

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity! Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.

SUMMARY:

Under the direction of the Vice President of Resort Operations, is responsible for the successful operation of the Spa at the Golden Nugget casino resort. Directs spa employees, services, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Maintain all licenses required for the position and ensure all spa staff maintain required licenses/certifications.
• Role model/promote discretion and confidentiality regarding guest information and shared conversations.
• Oversee scheduling, daily work assignments, performance and guest interaction of Spa employees.
• Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
• Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
• Prepare and process daily reports; point out trends or other points of significance to department management.
• Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
• Develop new ideas to promote additional revenue generation.
• Meet with vendors in accordance with established purchasing guidelines to determine products that enhance the brand and increase sales.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
• Promote positive public/employee relations at all times.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employee, department and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES :

The position will directly or indirectly supervise the following positions:

• Spa Supervisor
• Spa Receptionist/Cashier
• Licensed Massage Technicians
• Hair Stylists
• Nail Technicians
• Estheticians
• Cleaners
• Locker Room Attendants
• Other Spa staff

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and team work.
• Proficiency in computer programs including MS Word, Excel, and Outlook.

EDUCATION and/or EXPERIENCE :

• High School Diploma or equivalent is required, Bachelor’s degree in hospitality management preferred.
• Three or more years of customer service/guest relations experience or an equivalent combination of education and experience.
• Three to four years of experience as a spa manager at luxury resort.

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