Job Description

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring an IT Systems Administrator to join our rapidly growing venture-backed company.  The IT Department owns all technology needs for the manufacturing arm of Dandy. In this role, you’ll assist the IT Manager with various tasks to ensure the high reliability of the manufacturing IT infrastructure. This is an excellent opportunity for someone who wants to flex many skills at once and learn new things quickly. We are rapidly expanding and will have many opportunities for this role to develop. If you like working in a fast-paced environment that is constantly evolving and improving, this is an excellent place for you!

What You'll Do

• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals

• Troubleshoot and resolve technical issues related to network, server, and workstation systems

• Monitor system performance and ensure the availability and reliability of all IT systems

• Manage user accounts and access controls, including Active Directory and other authentication mechanisms

• Provide technical support to end-users, including remote support

• Assist with IT projects and initiatives as needed

• Stay up-to-date with emerging trends and technologies in the field of IT

• Participate in an on-call rotation for after-hours support and incident response.

What We're Looking For 

• 5-10 years of professional experience working in an IT role 

• Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs

• Familiarity with Microsoft Windows Server and Active Directory

• Experience with virtualization technologies, such as Hyper-V

• Familiarity with macOS operating systems and hardware

• Strong problem-solving and analytical skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Availability to participate in an on-call rotation for after-hours support and incident response.

Bonus Points For

• Relevant industry certifications, such as CompTIA A+, Network+, or Microsoft MCP

• Experience with cloud computing platforms, such as AWS or Azure

• Familiarity with scripting languages, such as PowerShell or Bash

• Understanding of ITIL principles and best practices

• Bachelor's degree in Computer Science, Information Technology, or a related field

For full time positions, we offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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