SAP EDI Consultant Job at Apptad Inc, Georgia

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  • Apptad Inc
  • Georgia

Job Description

Title: SAP EDI Consultant
Location: Bolingbrook, IL

Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.


Experience with SAP is a plus, though not mandatory.


The role may involve:

  • Reviewing and evaluating existing EDI processes to identify areas for improvement.
  • Exploring and supporting new EDI requirements as they arise.



Scope/Purpose:


Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform. EDI



Performance Measures/Expectations:

  • Create issue resolution documentation (incident description, root cause, steps to resolve)
  • For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)
  • Complete all training and knowledge transfer within timelines with positive feedback
  • All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA



Reporting & Trends

  • Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors
  • Monthly deep dive on root causes and corrective actions

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