Job Description
Let’s do great things, together!
About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.
Position Summary Provides internal administrative assistance to the Account Manager Provides daily access for Agents, Group Administrators and Sales and Services staff by phone, email and in person. Provides administrative support necessary to meet sales and service objectives.
This is a full-time hybrid position based in Portland, Oregon. Pay Range $18.03 - $20.18 hourly (depending on experience)
*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Please fill out an application on our company page, linked below, to be considered for this position.
Benefits : - Medical, Dental, Vision, Pharmacy, Life, & Disability
- 401K- Matching
- FSA
- Employee Assistance Program
- PTO and Company Paid Holidays
Required Skills, Experience & Education:
- At least 6 months office experience preferably in health insurance and/or employee benefits/administration field and/or sales and account management practice.
- Computer proficiency with Microsoft Office applications (Word, Excel, Power Point).
- Knowledge of health insurance business as it relates to contracts, state, and federal law.
- Understanding of systems regarding enrollment and eligibility, processing of claims, billing, customer service, and related information.
- Ability to learn underwriting policies and procedures for assistance with small and large groups
- Ability to work well under pressure with frequent interruptions and shifting priorities.
- Strong analytical, problem solving and decision-making skills.
- Ability to come in to work on time and daily; Overtime is evaluated and set during peak times
- Strong verbal, written and interpersonal communication skills.
- Presents a positive and professional image in the community; Maintains confidentiality and projects a professional business image.
- Maintains a valid driver’s license.
- Ability to handle a pushcart/hand truck and ability to lift boxes up to 40 lbs.
- Ability to be a self-motivator and work independently with little or no supervision.
Primary Functions :
- Supports Sales and Service objectives by preparing accompanying materials for the Account Managers, as needed; Provides back-up support for other Sales Assistants, as needed.
- Audit group renewal letters and ensures letters are mailed within the advance notice time frame, as outlined in contract.
- Pulls various Business Objects Reports, as assigned by Account Manager.
- Prepares internal and external correspondence for Sales and Services team (i.e., renewal paperwork, cancellation, and delinquency notices, etc.), as assigned.
- Acts as a liaison between various internal departments and the Account Manager when they are out of the office.
- Completes and submits appropriate Group Applications to Business Implementation Unit within three business days to ensure external timelines are met and or exceeded.
- Responds timely to high volume of emails and phone calls from external and internal clients; Provides excellent customer service.
- Prepares Welcome/Enrollment packets and group administrative kits, on as needed basis.
- Works efficiently in Facets, Agent Database, Business Objects, WiredEnroll and other systems.
- Acts as a liaison between callers and internal departments (Agent Desk, Membership Accounting, etc.).
- Supports department by preparing training materials; Reviews and provides feedback on assigned.
- Provides training and support for temporary and newly hired full-time Sales Assistants.
- Evaluates marketing materials, brochures, flyers, and other documents, as assigned.
- Perform other duties as assigned.
Working Conditions & Contact with Others - Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Must be able to travel and to work with challenging clients. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.
- Internally within Sales department, Membership Accounting, Business Implementation Unit, Benefit Configuration, Underwriting, Document Services, Accounting, Marketing, and other departments as needed. Externally with policyholders, agents, members, and vendors (i.e., pharmacy and provider networks, etc.)
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations please direct your questions to Kristy Nehler via our humanresources@modahealth.com email.
Job Tags
Hourly pay, Holiday work, Full time, Contract work, Temporary work, Shift work, Afternoon shift,