Job Description

Job Description

Join a dynamic team at the forefront of risk strategy and execution, where your expertise in User Acceptance Testing will directly impact the success of high-profile business initiatives. Collaborate with technology, business, and vendor partners to deliver robust solutions that shape the future of risk management. This is your opportunity to work on complex projects with significant business impact, leveraging cutting-edge tools and methodologies. We value intellectual curiosity, initiative, and a passion for process improvement. If you thrive in a fast-paced environment and are eager to make a difference, we want you on our team.

As a Risk Architecture - Associate - User Acceptance Testing in the Risk Execution and Strategy team, you will play a pivotal role in planning, executing, and enhancing the User Acceptance Testing function for strategic business initiatives. You will partner with cross-functional teams to ensure testing readiness, drive process improvements, and deliver high-quality results that support the firm’s risk architecture objectives. This role offers the opportunity to work on complex, impactful projects, develop automation solutions, and contribute to the continuous improvement of testing practices.

Job Summary:
As a Risk Architecture - Associate - User Acceptance Testing in the Risk Execution and Strategy team, you will play a pivotal role in planning, executing, and enhancing the User Acceptance Testing function for strategic business initiatives. You will partner with cross-functional teams to ensure testing readiness, drive process improvements, and deliver high-quality results that support the firm’s risk architecture objectives. This role offers the opportunity to work on complex, impactful projects, develop automation solutions, and contribute to the continuous improvement of testing practices.

Job Responsibilities:

• Develop and implement comprehensive test approaches, plans, and scripts for business-critical projects
• Execute business scenarios in UAT environments, ensuring alignment with requirements
• Collaborate with technology, business partners, project managers, and external vendors to clarify requirements and share testing status
• Maintain and update testing artifacts, ensuring documentation accuracy and completeness
• Reconcile test results across different tests and stakeholder groups
• Identify and incorporate process enhancements to improve efficiency and effectiveness
• Partner with UAT Manager/Lead to ensure testing readiness and milestone completion
• Facilitate quality testing practices across various products and initiatives
• Communicate regularly with stakeholders, providing consistent updates on automation testing status
• Assess, create, and build automation tools to drive efficiency and cost reduction
• Reconcile automated test results with expected manual outcomes

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or equivalent professional experience
• 3-5 years of hands-on experience in manual testing, including test plan formulation and execution
• Proficiency in JIRA, including process flow understanding and task creation
• Experience with Microsoft Office Suite, Confluence, and qTest tool
• Ability to write and execute SQL queries
• Working knowledge of Unix operating system
• Familiarity with Agile and waterfall software development methodologies
• Strong written and verbal communication skills, with experience preparing executive-level communications
• Excellent organizational and project management skills; adept at managing competing priorities under tight deadlines
• Proven ability to collaborate and build strong partnerships across teams
• Demonstrated intellectual curiosity and ability to learn quickly; high degree of initiative and self-direction

Preferred Qualifications, Capabilities, and Skills:

• Experience with mainframe screens and business rules engines
• Understanding of credit card lifecycle and card transaction processing
• Exposure to risk processing environments
• Knowledge of Large Language Models and their integration with process improvements
• Experience in automation testing and tool development
• Familiarity with reconciliation of automated and manual test results
• Background in supporting business-critical strategies within financial services

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

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