Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.
Location: This role will be based remotely worldwide.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business
Jobicy job ID: 109868...Job Description and Duties Under general supervision of the Education Administrator I of the Integrated Student Support and Programs... ...Department of Education (CDE), the Education Programs Consultant (EPC) works independently on activities that support implementing...
...processes. Individual should have expertise in RF & 3D EM modeling of RFICs and familiarity with PA parameters such as gain, linearity, PAE, P3dB, input/output matching and stability. Expert level fundamental knowledge of Power amplifier classes like A/B/E/F/ Doherty as...
...backlog and a strong focus on work-life balance . If you're seeking a terrific opportunity to kickstart your career in structural engineering and steel design , this is the place for you! Why Youll Love This Role: Work-Life Balance: No more late nights and...
...As a Visual Merchandiser, you'll play a crucial role in ensuring our online product listings captivate customers and drive sales. Leveraging your expertise in merchandising techniques; you'll curate visually appealing displays, incorporating elements such as fixture blocking...
...The Medical Receptionist is responsible for providing excellent customer service to patients of the practice. This person works as part of the front desk team and maintains positive relationships with clinical staff, patients, and vendors. The Medical Receptionist performs...