Job Description

Job Title: Project Manager

**Location:** Remote (Offshore)

**Reports To:** CEO

**Working under: **Product Manager

**Department:** Cross-Functional (Company-Wide Role)-----About Ironsail

* Ironsail is a growing software development and marketing company that delivers innovative digital solutions for clients across industries. We specialize in building scalable, design-driven platforms that merge engineering precision with creative strategy.
* Our software, design, and marketing teams are highly capable but often operate independently. The Project Manager role was created to bridge these departments—ensuring alignment, collaboration, and seamless project execution across the company.

-----Role Overview

The Project Manager will serve as the **primary client liaison** and own the full project lifecycle—from initial client engagement through delivery and billing completion.

This role manages **client relationships and expectations** while coordinating internal marketing, design, and software teams to ensure seamless project execution. The PM is responsible for ensuring that client projects move efficiently from concept to completion, maintaining quality, timelines, and client satisfaction throughout.-----

Key Responsibilities

1\. Client Relationship & Project Lifecycle Management

* Serve as the **primary point of contact** for client projects throughout the entire lifecycle
* Manage client intake, requirements gathering, and expectation setting
* Translate client needs into actionable project plans and coordinate internal teams
* Maintain regular client communication, providing updates and managing feedback
* Ensure client deliverables meet quality standards and expectations
* **Oversee project billing and invoicing** to completion, ensuring accurate client accounting
* Build and maintain strong client relationships that support retention and growth

2\. Cross-Department Coordination

* Coordinate between marketing, design, and software teams to **deliver on client commitments**
* Develop and maintain project timelines, milestones, and documentation
* Facilitate internal check-ins and progress tracking aligned to client deadlines
* Manage resource allocation and task assignments across workstreams
* Identify risks early and provide solutions to **protect client timelines**
* Bridge communication between departments to ensure **unified client delivery**

3\. Workflow & Process Optimization

* Build and refine internal workflows to improve cross-department efficiency
* Support agile or hybrid project management practices (e.g., sprint planning, task prioritization, retrospectives)
* Implement documentation standards and ensure transparency in project tracking
* Streamline communication between design, development, and marketing teams to avoid silos
* Contribute to continuous improvement of project management tools and processes

-----Skills & ExperienceRequired:

* 3–5+ years managing **client-facing projects** in software, creative, or digital industries
* **Proven track record of client relationship management** and stakeholder communication
* Strong ability to coordinate between technical and creative teams (software, marketing, design)
* Excellent communication, organization, and stakeholder management skills
* Proficiency with project management tools (e.g., ClickUp, Asana, Trello, Jira)
* Experience managing timelines, deliverables, and project documentation
* **Experience managing client billing cycles** and project financials

Preferred:

* Experience managing diverse client portfolios or agency-style client work
* Experience aligning marketing operations and software delivery workflows
* Familiarity with agile frameworks (Scrum, Kanban)
* Experience working with distributed or offshore teams
* Certification in Agile, Scrum, or Project Management (PMP, PRINCE2, CSM)

-----Personal Attributes

* **Collaborative:** Builds strong communication bridges across teams
* **Organized:** Brings structure to fast-moving, multi-project environments
* **Adaptable:** Navigates between creative and technical priorities with ease
* **Proactive:** Anticipates challenges and resolves issues before they escalate
* **Detail-Oriented:** Ensures accuracy and accountability in all project deliverables
* **Client-Focused:** Committed to delivering exceptional client experiences and outcomes

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