Job Description

Product Manager - Sales and Support Tech with Generative AI / Agentic AI experience.

Location: San Jose, CA on site

Job Description:

We are seeking a dynamic and experienced Product Manager to join our team, focusing on the Sales

and Support technology domain. The ideal candidate will have a strong background in product

management, with a specific emphasis and track record on leveraging Generative AI to enhance

customer experience and drive business growth.

Key Responsibilities:

Product Strategy and Vision: Develop, articulate, and champion a clear product vision and

strategy for Sales and Support technologies, incorporating Generative AI capabilities to

innovate and improve customer interactions.

Market Research and Analysis: Conduct thorough market research to identify customer

needs, market trends, and competitive landscape. Use these insights to inform product

development and positioning.

Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap that

aligns with business objectives and customer needs. Prioritize features and enhancements

based on impact and feasibility. Present roadmap progress and insights to senior leadership

and cross-functional stakeholders.

Cross-functional Collaboration: Partner closely with engineering, UX design, sales, legal, and

support teams to ensure successful product development and launch. Facilitate

communication, alignment and collaboration across distributed teams and geographies.

Customer Engagement: Engage with customers & key stakeholders to gather feedback,

understand pain points, and validate product concepts. Use this feedback to drive

continuous improvement and innovation.

Performance Metrics: Define and track key performance indicators (KPIs) to measure

product success and identify areas for improvement. Use data-driven insights to make

informed decisions.

Generative AI / Agentic AI Integration: Leverage Generative AI / Agentic AI technologies to

develop innovative solutions that enhance sales and support processes. Stay updated on the

latest advancements in AI and apply them to product development. Collaborate with

business, engineering and data science teams to prototype, validate, and launch AI-powered

features that drive automation, personalization, and efficiency

Qualifications:

Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field.

MBA or advanced degree is a plus.

Experience: Minimum of 7 years of product management experience, with a focus on Sales

and Support technologies. Proven track record of successfully launching and managing

products.

Technical Skills: Strong understanding and track record of implementing Generative AI /

Agentic AI technologies and their applications in the Sales and Support domain. Experience

with AI/ML frameworks and tools is highly desirable.

Experience with Leading AI Platforms: Experience with industry-leading AI ecosystems such

as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly

desirable. Familiarity with integrating these platforms into enterprise-scale CRM andsupport systems is a strong advantage. Demonstrated success in leveraging these

technologies to design scalable, intelligent solutions that enhance user productivity,

automate workflows, and drive measurable business outcomes will set you apart.

Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex

data and make data-driven decisions.

Communication Skills: Strong verbal and written communication skills. Ability to effectively

communicate with technical and non-technical stakeholders.

Leadership: Demonstrated leadership skills with the ability to influence and inspire cross-

functional teams. Strong project management skills and attention to detail.

Why Join Us:

Innovative Environment: Be part of a forward-thinking company that values innovation and

creativity. Work on cutting-edge technologies and make a significant impact on the industry.

Collaborative Culture: Join a collaborative and inclusive team that values diverse

perspectives and fosters a culture of continuous learning and growth.

If you are passionate about product management, have a strong background in Sales and Support

technologies, and are excited about the potential of Generative AI, we would love to hear from you.

Apply now to join our team and help shape the future of customer experience!

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