Job Description

Phoenix Landing is an innovative, low-barrier, service enhanced emergency shelter serving Fresno County. Phoenix Landing provides onsite mental health services, case management, peer support and housing navigation to support individuals who are experiencing homelessness.

Position Summary 

Peer Support Specialist is responsible for providing peer to peer support services including: monitoring, informing, supporting, assisting and empowering clients and their family members/caregivers who directly or indirectly receive behavioral health services; developing and coordinating activities, programs and resources which directly support clients and family members/caregivers in achieving wellness and recovery oriented goals; facilitating peer to peer assistance as a part of a team setting; conducting outreach to clients, family members/caregivers and the community; and acting in a liaison role between clients, family members/caregivers and community service providers.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provides peer support and self-help services to behavioral health clients and their family members/caregivers in individual or group settings on site in county programs as well as in the community.
• Under direction of clinical/supervisory staff, assists in coordinating clinical services, provides linkage to other services and resources, monitors, supports, assists and empowers clients and family members/caregivers who directly or indirectly receive behavioral health services.
• Assists the Department in gathering client and family member/caregiver perspectives and ensuring it is considered in policy and program development.
• Assists in the development and coordination of activities, programs and resources which support clients and family members/ caregivers in achieving wellness and recovery goals such as self-help and peer-led groups.
• Provides skill training to clients and family members/caregivers on tasks related to recovery focused independent living such as self-empowerment, self-responsibility, public transportation, housing applications, interviews, shopping, etc. Serves as a role model for recovery
• Assists and advocates for clients and family members/caregivers as they navigate through the system of care including: assisting with referral follow through; transition to different levels of care; providing information on support resources; facilitating and encouraging family member/caregiver involvement as appropriate.
• Prepares and supports clients and family members/caregivers in a variety of client and family centered activities such as case consultation/staff meetings, hearings, interviews, completion of satisfaction surveys, focus groups, and stakeholder input opportunities.
• Documents activities in accordance with Department and program requirements.
• Support client’s vocational choices and assists them in stress management and other symptoms related to all facets of employment.
• Works as part of the treatment team including: participating in meetings; encouraging and supporting clients and family members/caregivers in understanding, adhering to, and progressing in the treatment plan; evaluating their responses; outreaching; and empowering them to communicate openly and directly with treatment providers.
• Greets and welcomes clients and family members/caregivers upon arrival to programs/offices.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Maintain State Certification / Licensure or be in the process of obtaining Certification / License as a certified Peer
• High School Diploma or GED
• Knowledge of Basic Recovery and wellness concepts and behavioral health services;
• public and private agency services and resources available for clients and family members/caregivers, such as schools, social services, and community resources;
• Knowledge of Office procedures and practices to include computer usage; 
• Ability to Communicate effectively orally and in writing with people of various educational, socioeconomic and cultural backgrounds;
• Ability to Work effectively in stressful, emotional and confrontational situations and as part of a multidisciplinary team;
• Ability to Establish and maintain effective working relationships at all organizational levels as well as other agencies and the public;
• Ability to Maintain confidentiality of all information;

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