Payroll and Customer Support Representative Job at Worklio, San Ramon, CA

Y3ZnaWs1WHBFRDRyL0JjNjZJZGVydGN6Wnc9PQ==
  • Worklio
  • San Ramon, CA

Job Description

About Us

We are a U.S.-based company that partners with organizations relying on Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.

Role Overview

As a Payroll and Customer Support Representative , you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.

Key Responsibilities

  • Handle partner support requests related to: ○ Payroll processing U.S. tax filings Onboarding and platform guidance ○ Employee documents (W-2s, W-4s, I-9s) ○ General Worklio platform use
  • Troubleshoot issues and escalate to DevOps when needed
  • Ensure compliance with U.S. payroll and employment regulations
  • Communicate issues, resolutions, and next steps clearly to partners
  • Assist with new partner onboarding and setup processes
  • Stay updated on U.S. tax laws, payroll regulations, and platform updates

Requirements

✅ CPP or SHRM certification (required) 

✅ 5+ years of experience in U.S. payroll operations or support  

✅ In-depth knowledge of U.S. payroll tax regulations (federal, state, local) 

✅ Excellent English communication skills (written and verbal) 

✅ Strong troubleshooting and documentation abilities 

✅ Availability to work standard U.S. business hours , with some flexibility

Preferred Qualifications

  • Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
  • Familiarity with support tools like Zendesk, Jira, Slack
  • Background supporting SaaS or PEO platforms

What We Offer

✔ Competitive salary 

✔ Remote work flexibility 

✔ Comprehensive training on our platform and processes 

✔ Supportive global team environment 

✔ Long-term career growth in payroll and HR technology

Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.

Job Tags

Local area, Remote work,

Similar Jobs

Community Health Centers

Pharmacy Technician Job at Community Health Centers

 ...health while enhancing their quality of life. Top Reasons to Work at Community Health Centers No weekends for the majority...  ...: Under the direct supervision of the Pharmacist, the Pharmacy Technician is responsible for assisting the pharmacist in filling prescriptions... 

Amrize

Haul Truck Driver Job at Amrize

Haul Truck DriverRequisition ID: 15006Location:Rockville, MD, US, 20850Pay Type: Hourly**COMPANY OVERVIEW**Amrize is building North America...  ...MD. This position is primarily responsible to safely operate heavy-duty trucks to transport raw materials (such as rock, gravel,... 

Gpac

Project Manager Job at Gpac

Bookkeeper / Office Manager / Personal Assistant Location: Atlanta, GA (30305) Company: Custom Home Builder We're looking for a sharp...  ...light bookkeeping, managing office operations, and acting as a part-time personal assistant to the owner. Responsibilities: Manage... 

Treasure Chest Casino

Security Officer Job at Treasure Chest Casino

 ...communities. Job Description We are seeking a dedicated Security Officer to join our team in Kenner, United States. In this role, you...  ...completing detailed security reports and documentation Experience with security monitoring systems and emergency response... 

St Nicks Alliance

Janitor worker Job at St Nicks Alliance

 ...Alliance Part-Time Custodial/Janitor position supports Sumner Community Center by working efficiently and effectively on functions and operations that help support staff to serve clients and the public. Specific duties include, but are not limited to: Clean all...