Job Description

Position Details:

The Shift Supervisor is responsible for customer service and business oversight for all non-instructional activities and programs at KC Excel Fitness Center. The Shift Supervisor is also responsible for managing membership and sales at the fitness center.

Responsibilities:

• Oversee morning operations, ensuring facility readiness.
• Develop and maintain weekly employee schedules to ensure proper coverage for special events, as well as all operational hours. Coordinate and schedule the utilization of facilities to address college needs.
• Process work orders for facility maintenance and operational needs, including equipment maintenance and repairs. Ensure proper equipment and facility operations and functionality.
• Demonstrated commitment to excellent customer service and conflict resolution.
• Handle daily cash transactions, reconcile cash drawers, and prepare bank deposits daily.
• Oversee the use and maintenance of fitness center software for memberships, gym check-ins, and group fitness attendance.
• Process purchasing requisitions, group fitness instructor payments, and track inventory for operational supplies.
• Serve as the primary point of contact for morning customer service issues and escalations.
• Assist in the training and onboarding of new part-time employees.
• Research and develop new services and classes to appeal to a broad-based clientele.
• Coordinate with the Director to develop appropriate marketing campaigns and materials to generate increased patronage.
• Maintain an appropriate atmosphere, including enforcing fitness center rules, ensuring cleanliness and timely repair of the equipment/facilities, and providing excellent customer service.
• Work with the Director to develop and conduct special events.
• Provide mentorship and coaching to part-time staff to ensure high performance and growth.
• Perform other duties as assigned to support KCX operations.

Minimum Qualifications:

• Previous experience in fitness center operations, customer service, or administration preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of cash handling procedures and financial reporting.
• Proficiency in Microsoft Office and fitness management software.
• Strong communication and leadership skills.
• Flexible to work day, evening, and/or weekend hours, as needed
• Must maintain CPR/AED and First Aid certification (or ability to obtain upon hire).

Supervisory Responsibilities:

· 0 Full-Time Direct Reports           5 Part-Time Direct Reports

Salary Range & Fringe Benefits:

• The rate of pay is up to $16-$18 per hour depending on experience.
• Worker’s compensation
• Participation in the retirement program through Teacher Retirement System of Texas 

Kilgore College does not participate in the federal Social Security program. 

All full-time positions are located in Kilgore, TX. No fully work from home positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus. Some Part-Time and Adjunct positions may be offsite but the candidate MUST live in the State of Texas.

Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 7,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students’ holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically.

Vision Statement: We commit to be the higher education institution of choice in Northeast Texas.

Positions will remain open until filled. Some Adjunct and Part-Time teaching positions may remain open perpetually as the need for part time instructors fluctuates with student enrollment. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees.

This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.

All positions are considered security-sensitive and subject to a background check pre-employment.

Job Tags

Hourly pay, Full time, Live in, Work at office, Immediate start, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

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