Job Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports To: Front Office Manager 

Supervises: N/A 

General Purpose: To provide each guest with excellent guest service while performing massage and body treatments that best fit the guests’ needs. 

Specific Responsibilities:

• Gets to know all guests who enter the Spa. 

• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members 

• Provides consistent massage and body treatments as directed in training classes and accepted certification practices. 

• Properly cares for equipment and product used throughout the spa facility.

• Understands the importance of punctuality for spa appointments. 

• Communicates and describes in an articulate manner the spa offerings and their benefits. 

• Discusses treatments with guests, comparing and contrasting the different services on the menu. 

• Recommends and upsells services that fit the guests’ needs. 

• Provides information and knowledge to promote skin care programs that will benefit the guests. 

• Possesses complete knowledge and understanding of all services and products offered.

• Handles guest questions and concerns with professionalism and courtesy.

• Responds to guest requests immediately, accurately, and appropriately. 

• Understands the importance of and committed to continuing education. 

• Upholds the standards of sanitation, sterilization, restocking rooms, and the product area.

• Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). 

• Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude. 

• Maintains a clean, safe, stocked and well organized work area. 

• Maintains spa appearance and cleanliness. 

• Assists in all areas of the spa operation as directed by management. 

• Assists with special projects as requested. 

• Participates in scheduled meetings as requested. 

• Other duties and tasks as assigned by management. 

• Regular attendance is essential to the successful performance of the position. 

• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays based on the needs of the facility. 

• Must be able to receive the various services that are offered on our spa menu and be a model for the training of new teammates when requested.

• Must comply with rules and regulations for the safe and effective operation of the facility. 

• Maintains a friendly pleasant and professional demeanor and appearance at all times. 

• Demonstrates a passion and desire for excellence. 

Qualifications

• Excellent, reading writing and oral proficiency in the English language. 

• Comfortable with performing treatments in-room. 

• Understands and follows Bloodborne Pathogens procedures. 

• Able to work without direct supervision. 

• Able to troubleshoot and problem solve. 

• Demonstrated attention to detail. 

• Cooperative and friendly attitude. 

• Able to be efficient in a fast paced environment. 

• Able to perform basic math. 

• Must pass a background check. 

Education/Formal Training: 

• Passed the required courses and hours necessary to obtain a license in the field.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:  

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