Managed Services Provider and Linux experience is required for this Linux Support Analyst opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Linux Support Analyst, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Linux Support Analysts for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...through collaboration with an ability to lead and influence others within a matrixed organization+ A passion for technology and digital media, including knowledge of evolving best practices, web trends, UX design, and digital marketing best practices+ Experience delivering...
...Join the Middle TN Dog Wizard, where were leading the charge in innovative dog training with our balanced approach. Were on the lookout for passionate experienced Dog Trainers ready to elevate their careers with us. This role is an extraordinary chance to not only apply...
Spanish Translator - Need Some from South AmericaAttention: The company is in Anyang city, Henan province. Candidates who can not work and live in Anyang please do not apply for this job position.An**** GI Corp, for the development of our International Market, we are looking...
...impact for both people and the planet. About the Role Were seeking a highly skilled PT Product Photographer with strong expertise in on-white e-commerce photography, specifically for jewelry. This role is responsible for photographing, styling, and delivering...
...JOB TITLE: Parking Lot Attendant DEPARTMENT: Parking Shuttle Bus Services DIVISION/LOCATION: Dallas Fort Worth Airport Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across...