Job Description

Job Description and Duties

Under general supervision of the Information Technology Manger I, the incumbent will work in the Enterprise Support Branch (ESB) to provide, technical support to the Department of Justice’s (DOJ) desktop hardware and software applications. This includes the creation and maintenance of DOJ’s desktop computing standards and the day-to-day technology support of DOJ staff and clients. This unit is also responsible for creating and maintaining user accounts for network access, e-mail and remote access for all DOJ staff. In addition, the ESB is responsible for managing and/or participating in special technical projects.

The incumbent will perform a wide variety of the more complex duties associated with supporting and ensuring the security of the desktop environment throughout the DOJ.

Additionally, the incumbent will coordinate and/or serve as a technical project lead for projects assigned to this Section by providing overall direction, analytical and technical expertise relative to the support and services offered by the ESB. Projects will be accomplished in accordance with established departmental project management methodology. The incumbent will influence, motivate, persuade and lead less experienced staff in project management and in the performance of their duties.

The incumbent will work closely with all DOJ technical staff, management, and independent clients and vendors for the betterment of the DOJ and with other unit staff members and clients in the development, testing, installation, and maintenance of standard DOJ PC images. Occasional travel may be required to provide assistance to the DOJ satellite offices and special task forces. In emergency instances, it is possible the incumbent could be placed “on call” throughout the duration of the incident.

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

A fingerprint check is required.

Clearly indicate JC – 466499 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Applying electronically is highly encouraged.

A background check is required (if applicable).

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/7/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice

Mail in-CJIS Divisions

Attn: Alyssa Davis JC-466499

PO Box 160608

Sacramento , CA 95816-0608

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice

Drop off- CJIS Divisions

Alyssa Davis JC-466499

4949 Broadway

Sacramento , CA 95820

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.
• Other - Cover Letter. 

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Alyssa Davis
(916) 210-2020
Alyssa.Davis@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

The Statement of Qualifications is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length, single-spaced, 12 pt Arial font. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification.

1. Describe your demonstrated experience configuring, installing, troubleshooting, and  resolving hardware and software issues.

2. Describe the analytical steps you would take to troubleshoot, resolve, and  document the completion of a service request.

3. Provide a work assignment/project that you completed and demonstrated your  ability to plan, research and solve technical problems.

Job Tags

Permanent employment, Full time, Remote job,

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