Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
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Inbound Upgrade Specialist – Remote Position
Starting Pay : $17.75/hour + Uncapped Commission
Schedule : Monday–Friday | No Weekends
Training : Paid, 4-5 Weeks | Monday–Friday, 8:00 AM – 4:30 PM MT
Location : Remote – (See location restrictions & equipment requirements below)
Launch Your Sales Career with a National Leader in Smart Home Solutions
At Vivint, our purpose is simple: to power a brighter future together—safe, smart, and sustainable. Our Inbound Revenue Sales Specialists play a key role in helping existing customers unlock the full value of their Vivint systems by offering tailored equipment upgrades, assisting customers in moving their home, smart savings packages, and personalized protection plans.
If you’re driven, coachable, and love turning great conversations into even better outcomes—you’ll thrive here. With uncapped earning potential and a high-energy, supportive culture, this is your opportunity to build a real career in sales.
A Day in the Life:
Our sales representatives take inbound phone calls from our existing customers to help fix concerns, and to offer upgrades, help customers moves, and educate them on exclusive offers that are available to them. Successful Sales Representatives determine customer needs and provide a white-glove experience from sale to installation while balancing the customer experience and correcting potential customer concerns.
As an Inbound Revenue Sales Specialist, you will be responsible for resolving troubleshooting issues and concerns of the customer via an upgrade, maintaining all Customer Solutions metric targets, and convincing customers who are eligible to get back into contract. As such you will need to learn the internal process of troubleshooting and our proven sales process and approach.
Top Performers Make $70K+
Training Schedule (4-5 weeks)
What You'll Do (Sales)
Speak with inbound calls —current Vivint customers—looking for troubleshooting assistance or help relocating their systems
Customer Support & Service (30%)
What We’re Looking For
Remote Work Requirements
You must:
You must also provide your own equipment:
Why Join Vivint?
Ready to Build a Career That Pays for Your Performance?
Apply today and become a top earner with Vivint’s elite Upgrade Sales Team!
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
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