Inbound Call Center Agent Job at Web Craft Stylers, Los Angeles, CA

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  • Web Craft Stylers
  • Los Angeles, CA

Job Description

Job Title: Inbound Call Center Agent

Location: Los Angeles, CA
Job Type: Full-Time

Job Summary:

We are seeking a dedicated and enthusiastic Inbound Call Center Agent to join our dynamic team in Los Angeles. As an Inbound Call Center Agent, you will play a crucial role in maintaining our high standard of customer service. You will be the first point of contact for our clients, handling various inquiries and providing essential support to create a positive customer experience.

Key Responsibilities:

  • Handle incoming customer calls and inquiries promptly and professionally.

  • Provide accurate information regarding products and services to customers.

  • Resolve customer issues and complaints in a timely and effective manner.

  • Document all customer interactions in the CRM system accurately.

  • Maintain a high level of customer satisfaction through active listening and problem-solving skills.

  • Collaborate with team members to improve overall service delivery and customer experience.

  • High school diploma or equivalent.

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Familiarity with CRM systems and call center technology is an advantage.

  • Positive attitude and a strong desire to help customers.

What We Offer

  • Competitive hourly wage ($16.00 - $25.50 per hour).

  • Comprehensive health, dental, and vision insurance.

  • 401(k) retirement plan with employer match.

  • Paid time off and company holidays.

  • Opportunities for growth and career advancement.

Job Tags

Hourly pay, Holiday work, Permanent employment, Full time,

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