Job Description

Summary

The responsibilities of the Hotel Manager include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPar index while maintaining company standards for guest satisfaction, colleague satisfaction, quality assurance and asset protection. The hotel manager will demonstrate leadership and a professional image to colleagues, guests, sales accounts, local community representatives, vendors, and competitors.

The Hotel Manager is responsible for the success of all departments and oversees and guides the Leadership Committee. The Hotel Manager will also be involved in interviewing, and hiring new colleagues, as well as disciplinary measures. 

The Hotel Manager’s responsibilities include but are not limited to the following:

Operations & Business Acumen

· Effectively manage owner’s assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a  management company.

· Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.

· Understand financials, including departmental P&Ls and provide oversite of ongoing financial reporting, forecasting, and planning.

· Ensure property operations, guest service and commercial offerings are aligned to brand standards.

· Maintain an impeccable clean, safe, and inviting atmosphere inside and outside of the hotel.

· Develop and execute plans to meet or exceed budgeted fiscal performance goals.

· Respond to all reviews and initiate corrective action when necessary.

· Ensure revenue maximization through daily coordination with the support of revenue management.

· Perform sales duties and work closely with the Director of Sales to set and achieve sales objectives.

Experiment to Improve

· Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners and community reputation.

· Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.

· Approach challenges or new opportunities with a test and learn mindset.

Drive for Impact

· Articulate a clear, consistent and effective message when communicating with various audiences.

· Ensure an operating environment that will maximize guest satisfaction.

· Meet or exceed customer service standards as measured by brand inspections, surveys and media reviews.

· Build a collaborative environment with cross-functional communication and engagement amongst hotel level and above property level teams to drive the business forward

· Plan and lead in a proactive way, even in situations that are ambiguous, stressful or unexpected.

Develop Talent

· Establish a presence in the community through participation in local events, associations and community service projects.

· Continually recruit, hire, develop, retrain and motivate an inclusive workforce.

· Ensure proper staffing levels at all times.

· Delegate skillfully and allow others to develop alternative ways of accomplishing work.

· Measure and improve colleague engagement.

Champion Hyatt’s Purpose & Culture

· Uphold Hyatt’s values and Leadership Expectations.

· Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.

· Represent the hotel in a professional, knowledgeable and eloquent manner.

· Maintain the highest level of ethical conduct as expected by all stakeholders.

· Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and encouraged to actively participate in the property’s culture and success.

· Create and maintain a pleasant, safe and a mutually respectful work environment. Continually interact with and motivate all staff members.

Qualifications

· Current or previous Director of Operations or Director of Rooms experience required.

· Experience with 3 rd party Food and Beverage vendors is preferred.

· Sales, Marketing and Revenue Management experience knowledge is a plus.

· Familiarity in urban market with mix of leisure and corporate business with focus on driving loyalty by creating unique and memorable experiences.

· History of collaboration in building and executing overarching hotel strategies on a daily, weekly, monthly and annual basis.

· Track record of agile leadership with a test and learn mindset.

· Creative mind and entrepreneurial spirit.

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