Hotel Front Desk Manager Job at Comfort suites, Plymouth, IN

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  • Comfort suites
  • Plymouth, IN

Job Description

The Great Hotel to work for future growth, flexibility in work hours, Responsibilities:

  • Welcome guests warmly and provide excellent customer service.
  • Handle check-ins, check-outs, and reservations efficiently.
  • Manage phone calls, emails, and guest inquiries professionally.
  • Maintain accurate records and update the property management system.
  • Assist guests with information about the hotel facilities and nearby attractions.
  • Resolve guest concerns promptly and escalate issues as needed.
  • Process payments, issue invoices, and handle cash or credit card transactions securely.
  • Coordinate with housekeeping and other departments to meet guest requirements.
Qualifications:
  • Previous experience in front desk or hospitality roles is preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in using hotel management software (e.g., Opera, PMS).
  • Ability to multitask, prioritize, and handle high-pressure situations.
  • A professional and friendly demeanor with attention to detail.
  • Flexibility to work in shifts, including weekends and holidays.
  • High school diploma or equivalent; a degree in Hospitality Management is a plus.
Preferred Skills:
  • Fluency in multiple languages.
  • Knowledge of local attractions and
About Company: We are a hotelier-owned franchise hotel under the brand name Comfort Suites, (Choice International).

Job Tags

Holiday work, Local area, Shift work,

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