Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...fashion forward managers with a retail background to join our winning team! Job Summary: Junior Assistant Manager - This is our entry level management position, which will allow you to learn our business, while giving you the skills to operate one of our stores. At...
...We are searching for passionate and knowledgeable Remote Tourism Specialists to join our team. As a Remote Tourism Specialist, you will serve as an expert in travel destinations, providing valuable insights and recommendations to clients. This remote position offers the...
...Radius Packaging is seeking a detail-oriented Cost Accountant located onsite at our New Berlin, WI location to enhance our financial decision-making through precise cost tracking, reporting, and analysis. Youll partner across operations and finance to optimize production...
...Sommelier Certification- Master Court Introductory Level, or WSET Level 2 with merit (1) (1) C ompany preferred, required for yachts (SQU and SFX) ESSENTIAL DUTIES Actively responsible for overall interior operations of the vessel and upholding company...
...to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants. As a To Go Specialist, you recognize that people's lives are busy, and guests safely picking up food to-go has become even more important. To Go...