Help Desk Agent Job at LaSalle Network, Naperville, IL

Yy80amw1WHZHVGduL3gwdzdvWmRwdEF5Wmc9PQ==
  • LaSalle Network
  • Naperville, IL

Job Description

Looking to kickstart your IT career with a company that values curiosity, drive, and top-tier service? LaSalle Network is hiring Help Desk Agent Level 1 professionals for a 6-month contract in Naperville, IL. This is a prime opportunity to break into the IT space and gain real-world experience supporting critical tech functions for an enterprise client during a high-demand season.

We’re looking for self-starters who thrive on clear communication, excel at customer support, and can juggle chats, emails and phone calls with confidence. You’ll begin with two weeks of in-person training, then transition into a mix of onsite and remote work based on your assigned shift.

Help Desk Agent Level 1 Responsibilities:

  • Provide first-level support for clients, including password resets and basic tech help

  • Deliver white-glove service to ensure an exceptional client experience

  • Manage support tickets from intake to resolution

  • Keep documentation up-to-date and accurate

  • Escalate complex issues as needed

Help Desk Agent Level 1 Requirements:

  • Office 365 familiarity and basic troubleshooting skills

  • Clear, confident communication (written and verbal)

  • Organized, proactive, and eager to grow

  • Available to work assigned shifts, including potential weekend and evening hours

If you're hungry to learn and looking for a career path—not just a job—this is a fantastic entry point into enterprise-level IT.

Michael McGlauchlin
Senior Project Manager – LaSalle Network

Job Tags

Contract work, Temporary work, Shift work, Afternoon shift,

Similar Jobs

Get It - Executive

ServiceNow Admin - Remote Job at Get It - Executive

Role: ServiceNow Administrator Location: Remote (Candidates should ideally be based locally, though remote candidates will need to cover their travel expenses for occasional trips to Cleveland, approximately a few times a year) Duration: 6 months contract-to-hire... 

NEXIEN

Warehouse Associate (Receiving) Job at NEXIEN

 ...If you are open to working in the Union County, NJ area in warehousing, Nexien would like to speak with you! Responsibilities: Load and unload delivery truck by hand, forklift or pallet jack. Sort and place inventory items on racks, shelves or assigned area of... 

TKO StaffPros

Environmental Health and Safety Job at TKO StaffPros

 ...Job Summary We are seeking a dedicated and knowledgeable Environmental Health and Safety (EHS) Officer to join our team. This role is vital in ensuring compliance with environmental regulations and workplace safety standards. You will lead the development and enforcement... 

UPS

Warehouse Worker Job at UPS

Join our dynamic team as a Warehouse Worker! You will play a critical role in the logistics process by ensuring the efficient and timely handling, storage, and dispatch of goods within our warehouse. Your contribution helps maintain the smooth operation of our supply chain... 

Bass Pro Shops

Mens Sale Associate Part Time Job at Bass Pro Shops

 ...world class customer service and ensures a pleasant and productive shopping experience for all customers. Insures a pleasant and...  ...401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity...