Job Description

Field Technician/Engineer
Travel 80-85% in United States and in Canada

• 2-3 years installation, maintenance and repair experience with PVC Belling Machines, Swarfless Saws, Haul-Offs, Coilers, Packaging Machines, Pipe Bending, Slotting and Threading Machines.
• Superior Customer Service Skills.
• Excellent interpersonal skills.
• Exceptional time management.
• Competent Stress Management.

Duties:

• Perform services at primarily at customers' premises. 
• Be the point of contact for technical assistance to all customers.
• Be the technical interface with the Customer Service and the Technical Department in Europe
• Install machinery at the customers’ locations.
• Provide technical assistance by phone and email
• Troubleshoot, repair, and maintain the equipment at customers’ sites.
• Identify the correct spare parts to supply to customers.

Educational / Professional Qualifications:
Essential:

• High School Degree in Mechanics/Electronics/Electrotechnics. 
• Good working knowledge of Microsoft Office suite. 
• Good knowledge and understanding of components and basic pieces of equipment usually included in machinery Working knowledge of electromechanical components and systems. 
• Good reading ability of drawings and schemes (electrical, hydraulic, pneumatic). 
• Knowledge of pneumatic systems. 

Desirable:

• Post high-school education in Mechanics/Electrotechnics/Electronics.
• Deep knowledge of electromechanical components and systems.
• Basic use of 2D Cad Knowledge of plastic extrusion machinery and lines.
• Knowledge of packaging systems/machines.
• Working knowledge of Spanish OSHA training.

Necessary Experience:

Essential:

• 3 years of experience as a customer field technician.
• Maintenance of plastic extrusion pieces of equipment.
• Used to travel in the US & Canada.

Desirable:

• 5 years of experience as a customer field technician.
• Travelling abroad (South America).
• Experience in selling spare parts and maintenance contracts.

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