Escalations Representative - Remote | WFH Job at Get It - Executive, Phoenix, AZ

Y2Y0cGxaL2hFVDhwK1JzNzRZZGFxTkU9
  • Get It - Executive
  • Phoenix, AZ

Job Description

We're looking for a passionate and customer-focused individual to join our remote team as a Customer Relations Representative! In this role, you'll be the go-to person for assisting guests and members with inquiries, requests, and ensuring a positive experience.

Key Responsibilities:

Provide top-notch customer service by responding to a variety of inquiries from hotel guests and members.
Resolve issues and concerns promptly, ensuring guests' and members' satisfaction.
Handle calls from upset customers with empathy and professionalism, working towards a resolution.
Stay knowledgeable about customer relations, reservations, and rewards processes, policies, and procedures.
Assist in retaining loyal customers and fostering long-term relationships to drive future business.
Remote Location:

Fully remote (must reside in the Phoenix area).
Compensation and Benefits:

Hourly Rate: $20/hr
Bonus Potential: $200-$400/month
Wi-Fi Bill Contribution: $50/month
Equipment Provided: All necessary tools and equipment will be supplied.
Health & Wellness Benefits:
Medical, dental & vision coverage
Critical Illness, Accident, and Hospital coverage
Life insurance options (including Voluntary Life & AD&D for employees and dependents)
Short & long-term disability
Health Savings Account (HSA)
Employee Assistance Program
401(k) retirement plan with both pre-tax and Roth options
Transportation benefits
Paid Time Off (PTO), sick leave, and vacation days
Work Schedule:

Availability: Flexible schedule with weekend availability required.
Working Hours:
Monday-Friday: 7am - 8pm
Saturday-Sunday: 7am - 5pm
Two consecutive days off during the week (5 days on, 2 days off).
Preferred Experience:

Previous experience in a call center or customer service role.
Comfortable with inbound calls and data entry.
Experienced in handling difficult or upset customers with tact and patience.
If you have a friendly attitude and thrive in a fast-paced environment, this could be the perfect opportunity for you! Join our team and help us create memorable experiences for our customers, all while working from the comfort of your home.
Employment Type: Contractor
Salary: $ 20.00 Per Hour

Job Tags

Hourly pay, Contract work, Temporary work, For contractors, Remote job, Flexible hours, Sunday, Saturday, 2 days per week, Monday to Friday,

Similar Jobs

Memco

Leveling Heavy Equipment Operator Job at Memco

!!MEMCO is hiring for Experienced Heavy Equipment Operators in Glennville, GA!! Schedule: Mon - Fri; 8+ hours daily Pay: $27 - $30/hr; BOE Traveling Involved Job Overview : MEMCO is seeking skilled Surface Leveling Operators qualified to work with wheel... 

Wind Circle Network, Inc.

Cable Installer I Job at Wind Circle Network, Inc.

 ...Job Description Join Our Team as a Cable Installer I in Sioux Falls, SD Job Description Wind Circle Network, Inc. is seeking a reliable and experienced Cabling Technician to join our team in Sioux Falls, SD. As a Cable Installer I, you will be responsible for installing... 

GDIT

Systems Administrator Senior - TS/SCI required Job at GDIT

 ...Systems Administrator Senior - TS/SCI required Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation... 

Walmart

Specialist, eDiscovery Job at Walmart

 ...you can learn and grow? Are you self-motivated and have a can do attitude? If so, you may be the perfect fit for the Specialist eDiscovery position at Walmart!As a Specialist eDiscovery, you will work closely with our partners in Legal and Global Investigations to assist... 

Polaris Tech Charter School

High School Business/Marketing Teacher - FY 25-26 Job at Polaris Tech Charter School

 ...Polaris Tech Charter School is looking for certified High School Business/Marketing Navigator (Teacher). We seek those who will join an outstanding education team to unleash student potential and cultivate aspirations where students are career-focused, college-ready...