Desktop Support Engineer Job at Lehman Marketing, Austin, TX

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  • Lehman Marketing
  • Austin, TX

Job Description

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Job Description:

The Desktop Support Engineer at Lehman Website Design and Marketing will be responsible for providing technical support and troubleshooting for desktop systems, software, and hardware. This role requires a strong understanding of computer systems and a passion for customer service.

Job Responsibilities:

  • Install, configure, and troubleshoot desktop systems and software
  • Provide technical support to end users for hardware and software issues
  • Ensure all desktop systems are up to date with security patches and software updates
  • Collaborate with IT team to resolve network and connectivity issues
  • Create documentation and training materials for end users
  • Manage and prioritize help desk tickets

Essential Qualifications:

  • Bachelor's degree in Computer Science or related field
  • Proven experience in desktop support or a similar IT role
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills

Desired Experience:

  • Experience working in a marketing or advertising agency
  • Familiarity with web design and digital marketing concepts
  • Certifications in relevant IT fields (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician)

Salary & Benefits:

  • Minimum Salary: $56,000 per year
  • Maximum Salary: $176,000 per year
  • Currency: USD
  • Benefits: Health insurance, retirement plan, paid time off
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