Job Description

Description We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support. Responsibilities: - Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability. - Provide advanced support for escalated technical challenges from Tier I technicians. - Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers. - Address malware, spyware, and virus issues by remediating affected systems. - Troubleshoot basic network connectivity problems to ensure uninterrupted access. - Assist with user onboarding and offboarding, including hardware setup and equipment returns. - Collaborate with external vendors and consultants to resolve complex IT issues. - Conduct user training on best practices for technology usage and cybersecurity protocols. - Travel to remote locations to deliver on-site support as needed. - Participate in on-call rotations to address critical issues or meet project deadlines. Requirements - Bachelor's degree or at least 4 years of relevant experience. - Valid driver's license and ability to travel to remote sites as required. - Strong communication skills and the ability to work collaboratively with diverse teams. - Expertise in PC desktop hardware, Microsoft Windows 10, and desktop imaging. - Familiarity with Active Directory and Citrix environments. - Relevant certifications as required by the team or management. - Proven ability to adhere to cybersecurity principles and organizational policies. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Long term contract, Permanent employment, Contract work, Temporary work, Remote work,

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