Job Description:
As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience with our products/services. This is an excellent opportunity for someone who enjoys problem-solving, working in a fast-paced environment, and providing high-quality service.
Key Responsibilities:
Answer customer inquiries via phone, email, or chat in a timely and professional manner.
Resolve customer issues or concerns with empathy and efficiency.
Provide product/service information and troubleshooting support.
Process orders, returns, or exchanges as needed.
Document customer interactions and maintain accurate records.
Work closely with other teams to escalate complex issues or feedback.
Assist in managing customer expectations and ensuring satisfaction.
Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
1-2 years of experience in customer service or a related field (preferred but not required).
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and the ability to think on your feet.
Ability to multitask and manage time effectively.
Experience with customer support software (e.g., Zendesk, Freshdesk, etc.) is a plus.
Friendly, patient, and positive attitude.
Why Join Us?
Competitive salary and benefits package.
Flexible work hours and remote options.
Opportunities for professional growth and development.
A supportive, collaborative team environment.
[Any other perks or benefits your company offers].
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