Intercambio is a great place to work! Intercambio was founded in 2001 to bring English learners and community volunteers together in language classes and gatherings to build skills, confidence, and life-changing connections. We have connected over 15,000 students, teachers, and adult ESOL organizations through our programs, trainings, and curriculum. Intercambio participants build relationships that break down barriers of language, culture, race, and socioeconomic status — creating connections that build a more fair, just, and inclusive society. Our staff are experienced, diverse, passionate about our mission, and learn from our participants and each other.
The Customer Success Manager is responsible for building and maintaining strong, lasting relationships with clients post-sale. This role ensures customer satisfaction, drives the adoption of Intercambio's products, and identifies opportunities for renewals and upselling. The Customer Success Manager plays a pivotal role in customer retention and in fostering long-term value for both the client and the organization.
This position is full-time (40 hours per week) and reports to the Director of Product Sales and National Network. The successful candidate will be expected to work in our Boulder & Longmont offices each week, and from home.
We welcome your cover letter and resume at jobs@intercambio.org. Only submissions with a cover letter will be considered.
RESPONSIBILITIES:
Customer Engagement and Retention
Upselling and Renewals
Customer Communication
National Network Membership Development
Conferences
Metrics and Reporting
Operational Support
QUALIFICATIONS:
Required Qualifications
Desired Qualifications
KEY PERFORMANCE INDICATORS (KPIs):
organization.
Job Type: Full-time
Pay: $60,000.00 - $62,000.00 per year
Benefits:
People with a criminal record are encouraged to apply
Ability to Commute:
Ability to Relocate:
Work Location: Hybrid remote in Boulder, CO 80301
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