Customer Collections Supervisor Job at Kimble, Dover, OH

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  • Kimble
  • Dover, OH

Job Description

The Collections Supervisor is responsible for the day-to-day operations and support of the collections department and team.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Qualifications:

  • High School Diploma or GED required.
  • Previous experience in collections and customer service required.
  • Proficient skills with Microsoft Office (Word, Excel, PowerPoint, and Access) required.
  • Ability to maintain confidentiality of all reports and information.
  • Highly detail oriented.
  • Must be able to successfully pass pre-employment drug screen and background check.
  • Ability to perform physical requirements of the position with or without reasonable accommodations.

Primary Responsibilities and Duties:

  • Train and develop collections clerks on proper phone etiquette, collection guidelines, and other necessary tasks.
  • Create and update Standard Operating Procedures and develop and implement new procedures as needed.
  • Serve as a liaison between Company and outside collection agencies. Submit accounts monthly that require further collection efforts.
  • Review accounts and prepare collection notices each month ensuring correct balance information is presented.
  • Prepare monthly reporting for Commercial Sales Team regarding commercial accounts placed on suspension of service (Credit Hold). Update reporting with actions taken with customers.
  • Cancel accounts monthly for nonpayment. Review delinquent accounts for write-offs and declined AUTO-PAY accounts.
  • Ensure monthly reporting reflects correct account status and adjust accordingly.
  • Perform duties of the collection clerk on a daily basis, as needed.
  • Assist customer service department as needed.
  • Regular attendance consistent with the Company Attendance Policy.
  • All other duties as assigned by management.

Benefits:

  • 401(k) retirement plan with match
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Employee assistance program (EAP)
  • Health care and dependent care spending accounts (FSA)
  • Life insurance and accidental death & dismemberment insurance.
  • Paid time off
  • Referral program
  • Employee Discount Program

Schedule: Day shift | Monday to Friday | Weekends as needed

Job Tags

Work at office, Monday to Friday, Weekend work, Day shift,

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