Job Description

Job Ad: Call Center Agent- Think Tell Junction (Birmingham, AL ) Job Title:Call Center Agent Company: Think Tell Junction Location: Birmingham, AL Salary: $36,000 - $59,000 Job Type: Full-Time About Us: Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career. Job Description: We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this pivotal role, you will be the voice of our company, representing our brand to customers and ensuring that their needs are met with professionalism and efficiency. As a Call Center Agent, your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing product information. Responsibilities:

• Handle inbound and outbound customer calls promptly and professionally.
• Address customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Document and update customer information in the database during and after each call.
• Follow up with customers as needed to ensure resolution and maintain relationships.
• Meet and exceed individual and team performance metrics and goals.

Skills Required:

• High school diploma or equivalent; some college education preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and ability to think on your feet.
• Comfortable using computers and call center software.

Benefits:

• Competitive salary ranging from $36,000 to $59,000.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment in Las Vegas.

If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Agent!

Job Tags

Holiday work, Full time,

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