Job Description

​ Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come and enjoy a fun filled career in the Hospitality Industry!

* Café Attendant Shifts: First and Second, must have weekend availability 

* Café Attendant Wage: Starting wage $14/hour + tips

* Barista experience a plus

* Café Attendant Position can be used as a paid internship

Café Attendant Benefits Include:

• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Hotel and restaurant discounts
• Flexible schedules (dependent on position)
• 8 hours of paid volunteer time per year (must be accredited)
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to financial and elder care consultations)

Café Attendant Position Summary:

The Café Attendant is responsible for the preparation and service of Whitewater Café food and beverage items, as well as for the cleanliness of the Café according to local health department, Suburban Inns’, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Café Attendant Essential Functions:

• Report to work in professionally appropriate attire, presented neat and clean
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Inspect section prior to rushes (wipe tables, clean windowsills, clean table bases, wipe chairs, clean floor)
• Help maintain the cleanliness of the lobby area
• Obtain orders from guests ensuring accuracy
• Verify accuracy of the bill, and present to the guest
• Handle all cash and credit card charges as prescribed by standard operating procedures
• Advise supervisor of any complaints as soon as possible, but also follow the One More Step/HEART guidelines by taking charge of the issue and offering solutions
• Complete assigned shift duties
• Pre-bus tables/ Dishwashing
• Run food and beverage items and help others when able
• Complete closing shift work/ Opening shift work
• Make and serve coffee to Starbuck's Standards
• Prepare all required items according to make sheets/recipes
• Service items in accordance with established portions and presentation standards
• Notify the F&B Supervisor of expected shortages
• Ensure that assigned work areas and equipment are clean and sanitary
• Assist the F&B Supervisor in maintaining security and safety of the Café
• Set up, maintain, service, and break down Café
• Requisition items needed to produce menu items
• Adhere to local health and safety regulations
• Maintain any logs required by the health department
• Cover, date, and neatly store all leftover products that are reusable
• Maintain the highest sanitary standards
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Café Attendant Uniform and Appearance Guidelines:

Uniform:  Uniform shirt and name tag provided.  Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  Visible earrings are allowed in the ears only or must be covered throughout the course of the shift.  Hair must be of a natural color and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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