Job Description
Location
ID - Meridian - Meridian - 3549
Classification
Full-Time
Job Summary Assistant Store Manager
What You Do
- Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of first-class service by the store team.
- Ensure a vibrant bookstore through the flawless execution of bookstore basics.
- Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM.
- Model handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales.
- Develop the bookselling team through engagement and coaching; work with team by providing feedback to assess and focus on individual strengths and recommend talent for development in the store.
- Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
- Ensure compliance to company standards as it pertains to safety, customer communications and all store operations.
- Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.
- Embrace the cluster structure and work collaboratively with others for betterment of all locations.
- Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).
- Open and close the building, ensuring the safety of our employees and customers.
Knowledge & Experience
- Solid bookselling knowledge across various genres and strong understanding of the book industry.
- Enthusiasm for books that is reflected in the excellent standards of service for the local community.
- Experience in managing and developing employees at all levels.
- Effective organization, planning and prioritization of workload.
- Able to delegate and work through others.
- Ability to communicate effectively and comfortably.
- Experience building collaborative and productive working relationships at all levels.
- Deliver honest and constructive feedback.
Expected Behaviors
- Prioritize customer experience above all else.
- Commit to and develop booksellers.
- Execute bookstore basics flawlessly.
- Drive results through thoughtful development.
- Provide feedback, coaching and development.
- Can empathize with and understand people.
- Demonstrate collaboration and ability to adjust style to meet individual needs.
- Provide clear direction, monitor progress and provide appropriate feedback when running the store.
- Understand key financial indicators and make good decisions to drive positive results.
- Solve problems through good decision making, including in ambiguous situations.
- Know the most effective and efficient processes to get things done with a focus on continuous improvement.
- Motivate a team of people through engagement, focused dialogue and feedback.
- Open to feedback and can reflect on this insight to develop and grow.
- Show adaptability and work with a sense of urgency all the time.
Job Tags
Full time, Local area,