Job Description

Job Summary

In this full-time multi-faceted administrative role, the candidate will provide administrative support and reception to the Club Managers and Members of the Club, while presenting a professional image and delivering exceptional customer service assistance. The Administrative Assistant at Kings Creek Country Club is the face of the operation and must represent the club in a way that is knowledgeable about operations, professional, and friendly.

General Duties and Responsibilities:

• Act ask receptionist of the Club by handling all front desk operations, including all incoming calls, managing dining and club event reservations, as well as the online calendar of events.
• Provide support services to club members, navigating website, responding to emails, answering questions, assisting with reservations, explaining upcoming events, etc.
• Manage and maintain office equipment and ordering of supplies.
• Assist Communications & Membership Director, General Manager, and Director of Finance with daily needs, and be available to assist other club managers on an as needed basis.
• Support Food & Beverage Department with editing, printing, and stocking of menus and other collateral materials.

Communications & Membership Responsibilities:

• Supports the Communications & Membership Director (CMD) with daily needs.
• In the absence of the CMD:
• Gives tours/information to prospective members, explaining details of membership programs.
• Fields telephone inquiries regarding membership.
• Accepts membership applications and creates folders.
• Keeping up to date membership collateral, such as information packets, orientation packets, car decals, stationary, etc.
• Assist with data entry and processing for new and existing membership accounts.
• Take part in larger member communication projects, such as roster update notices, annual and special meeting notifications, and election reports.
• Create and revise event flyers, menus, and materials for various club communication efforts.

Accounting Responsibilities:

• Provide clerical assistance with data entry using the club's AP/AR system and excel
• Collaborate with Accounting on mailings, membership, member matters, to include help with statement mailing, birthday cards, holiday fund letter, and more.
• Access AR program for members regarding their accounts and food minimums.
• Use AR program to print and distribute member number and name lists to departments as needed.
• Process and run reports as needed.

Qualifications:

• High School Diploma required; Associates Degree or higher preferred
• 2 or more years in an administrative or clerical position preferred; Prior experience in a hospitality or club setting a plus
• Comprehensive computer skills and highly proficient in MS Office Suite; Experience working with Jonas Club Management software a plus
• Experience and willingness to work with various social media platforms, such as Facebook, Instagram, and YouTube
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Professional appearance and friendly telephone manner
• A proactive approach to problem-solving with strong decision-making skills

Physical Demands and Work Environment:

• Work is primarily sedentary.
• Must be able to sit for prolonged periods of time.
• Must be able to reach, bend, stoop, stand and lift up to 25 pounds
• Moderate noise level in the work environment.

Why choose Kings Creek?

• Fun resort-style location near the Delaware beaches
• Competitive wage and opportunities for advancement
• Medical, Dental, and Vision Insurance
• 401(k) matching
• PTO and Sick Days
• Complimentary meals while working
• Team member appreciation events and supportive team environment

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